FAQ
- Can I have breakfast?
- Please contact us if you wish a rice ball Bento instead of the normal breakfast Bento.
700-yen per person. Please contact us the day before your stay.
- Is there a Sky Tree view from all rooms?
- Sky Tree cannot be seen from the Standard Double Room and Modern Double / Modern Twin Room.
If you want to relax while looking at the Sky Tree in the room must make a reservation for the Sky View Room.
- Can I stay with my pet?
- Pets are not allowed to stay inside the hotel, regardless of the animal type or size.
Only service animals (guide dog, assistance dog, service dog etc.) are allowed in the hotel.
If you wish to be accompanied, please contact us in advance.
- Is late check-out available?
- Normal check-out time is before 10:00am.
If you want a late check-out, you can extend the stay for 1,500-yen one hour.
- I would like to ask for morning call service.
- Please ask the extension telephone or the staff.
- About taxi arrangements.
- Please ask the extension telephone or the staff.
The taxi company will charge an extra pick-up fee and reservation fee.
Also, please note that it may not be possible to arrange according to time and traffic conditions.
- Do you offer baggage storage service ?
- We can keep your luggage on the check-in or check-out day. And we’ll take care of your luggage.
- Is it possible to use the internet at the hotel?
- Yes, Free high-speed Wi-Fi in all rooms.
- Is there a vending machine at the hotel?
- The vending machine, also selling alcohol, is on the second floor of the hotel.
- Do you have drinking water or hot water in your room?
- There are no plastic bottles in the room, but you can drink straight out from the tap.
All rooms are also equipped with an electric kettle.
- When can I make a reservation?
- Basically, reservations are accepted from half a year ago. For prior reservations or more than half a year reservation, please contact the hotel directly.
- Are there ATMs / banks nearby?
- Higashi-nippon bank/ Mitsubishi UFJ Bank ATM / Mizuho Bank ATM near Honjo Azumabashi Station within 3 minutes on foot.
- Does the hotel have smoking areas?
- Yes. there is a smoking space next to the hotel entrance. But no smoking on the hotel. Thank you for your understanding and cooperation.
- Do I pay children's rate?
- Children (0-12 years old) are not charged for using existing beds. but a 13-year-old child is charged as an adult.
- Is there a supermarket nearby?
- Turn right at Mizuho Bank of Honjo Azumabashi, about 3 minutes on foot from the hotel, and you will find the “Maiba Sketch” supermarket only a few steps.
- Is there a convenience store nearby?
- Not in the vicinity of the hotel. But a Mini Stop near Honjo Azumabashi Station within 3 minutes on foot.
Also, you can see the 7-eleven and Lawson if you go straight to the left or right.
- Is there a parking lot at the hotel?
- No parking lot in the hotel. but we can tell you about information on nearby coin parking.
Please be forewarned. Depending on time and time, there is a possibility that the car is full.
- About cancellation of reservation.
- A cancellation fee of 100% accommodation fee (excluding tax) will be charged the day before and the date of stay.
Booking 5 rooms or more have a cancellation policy for groups.
Please contact the hotel directly.
- Can I wait for cancellation?
- orry. Due to the integrity of the reservation,we cannot wait for cancellation.
- Can hotel telephones use outside lines?
- The phone in the room doesn't have an outside line function. And there is no public telephone in the hotel.
- I would like to send my luggage to the hotel in advance.
- Please specify the accommodation date and the name of the guest (or the company name and personal name if the reservation name is a corporation).
Please pick up your luggage at the front desk at check-in.
Our courier service provider is Yamato Transport.
- Which credit card brands are accepted? Or Can I use a credit card？
- You can use among VISA、Master、American Express、Diners、JCB、UnionPay cards.
- Can minors stay overnight?
- Accommodation is possible if there is a parental consent form.
Please download and fill out the following PDF befre you stay and submit it at the front desk.
