Dear guests who have ”non-refundable,
payment in advance” reservation during Tokyo 2020 Olympic Games(2020/7/20～8/10)
IOC officially announced Tokyo 2020 Olympic games have been postponed until next year.
We are deeply sorry that we cannot refund for guests who have made a non-refundable, payment in advance reservation regardless of the period.
Due to this postponement, we expect that most of the guests wish to cancel it and are still trying to figure out the best solution for guests who have a reservation during Tokyo 2020 Olympic Games(2020/7/20～8/10).
Based on the detail about this postponement which will be announced by IOC and Japanese government soon. Once it officially confirmed, we will announce our final solution to all of guests on our website around middle of April.
PLEASE DO NOT CANCEL ON YOUR OWN. Otherwise, we cannot refund and give you another solution. Please wait our announcement for a while.
Thank you for your understanding.